Wex Rental

FAQs

How does the booking calendar work?

Please select the dates you wish to use the equipment for (start & end dates); our hire rates are calculated on a daily basis. Products will be available for you to collect from 4 pm the day before the hire period starts and must be returned to us at the end of the rental period or the following working day before 10 am.  If we are shipping the equipment, it will arrive with you the day before the selected start date and if requested, we will arrange collection the day after the end date. There is currently a minimum charge of 1 day for orders shipped overnight. Please see our hire rates for further info. 

Can I put items on hold?

You can put items on hold, but please confirm at least 72 hrs before the rental is due to leave us, otherwise, it will be released to other orders. Should you not let us know, we then charge a no-show fee equal to a one day hire.

What is the minimum and maximum rental period?

The minimum rental period is 1 day. We charge a 1-day weekend rental on orders collected from store on Friday and returned by 10 am the following Monday or 2 days if the equipment is shipped overnight.

The maximum rental period you can rent for is 28 days, however, should you require it for longer than this period then please contact us for a custom quote.

What is damage waiver?

Damage waiver is a 10% charge on your rental that covers against any accidental damage (exc. Negligence) that may occur whilst the rental equipment is in your care. You are liable for the first £250 of any claim.

Damage waiver is compulsory unless you have your own insurance that covers photographic hire. We will need to see a copy of your policy before the rental starts so that we can remove the charge.

How much deposit is required?

We normally require a security deposit to the retail value of the item. However, after successful ID verification and security checks, we may be able to substantially reduce it. The deposit is refunded on safe return of the equipment. Please see our account options page for more information. 

Do I have to place a deposit every time I rent?

A deposit is always required, however, you could consider setting up a reduced deposit or credit account.  Please see the account options or contact us for further details.

Can I get someone else to collect my equipment or pay the deposit?

Yes as long as the person collecting is the person that is leaving the deposit and they have their credit card present. Mail order rentals must be shipped to the billing address of the card being used for the deposit.  

Can I pay over the phone?

Yes, as long as we are shipping to the billing address of the card that is used for the deposit.

Can I get same day delivery?

We do offer a London/Manchester based courier service. Please see our delivery options or contact us for a quote.

Can you deliver on a weekend?

Yes we can deliver on a Saturday. Unfortunately we are unable to offer deliveries on a Sunday.

What happens if I am not in when the delivery is attempted?

The courier will leave a card and you will be requested to arrange collection from their depot or re-arrange the delivery for another day.

What happens if my order doesn’t arrive?

We currently use FedEx for shipping but delays do happen on occasions.  We will do our best to sort out any delivery problems but we cannot be held liable for delays.

What is the latest time I can place an order for next day delivery?

We would require confirmation by 1pm at the latest.

How do your weekend rentals work?

You can collect from store on Friday and return by 10am the following Monday for a 1 day rental charge.  Thats 3 days for the price of 1!

If you wish us to ship your rental to you on an overnight courier then we charge a 2 day weekend rental rate and your equipment would be delivered on the Friday and collected on the Monday.

How far in advance would I need to book to collect from the Commercial Road showroom?

You will need to send us your booking enquiry by 10am for same day collections after 4pm and by 3pm for next day collections.

Can I return my rental after you have closed?

Unfortunately, we cannot offer this service, however, if you are in London or Manchester we can arrange a local courier to collect from you. Please ask for details and a quote.

Will I get my deposit back immediately?

We will refund the deposit as soon as all of the equipment and accessories are returned.  Please note that the credit card services can take up to 4 working days to clear the funds back to your account. 

What happens if something goes wrong?

All of our equipment is tested before each rental.  If on the odd occasion, a problem does arise, we will do our best to get you a replacement as soon as possible. Should you find a fault please let us know straight away.

What happens if I am late to return equipment?

We do charge for late returns, however, if you have a problem getting the kit back to us then please call us as soon as possible.

What’s the latest time I can drop off kit?

This varies depending on the store. Please see the Locations Section for store opening hours.