Customers may experience long call waiting times. Please contact us via email instead at firstname.lastname@example.org
Please select the dates you wish to use the equipment for (start & end dates); our hire rates are calculated on a daily basis. Products will be available for you to collect from 4 pm the day before the hire period starts and must be returned to us at the end of the rental period or the following working day before 10 am. If we are shipping the equipment, it will arrive with you the day before the selected start date and if requested, we will arrange collection the day after the end date. There is currently a minimum charge of 1 day for orders shipped overnight. Please see our hire rates for further info.
You can put items on hold, but please confirm at least 72 hrs before the rental is due to leave us, otherwise, it will be released to other orders. Should you not let us know, we then charge a no-show fee equal to a one day hire.
The minimum rental period is 1 day. We charge a 1-day weekend rental on orders collected from store on Friday and returned by 10 am the following Monday or 2 days if the equipment is shipped overnight.
The maximum rental period you can rent for is 28 days, however, should you require it for longer than this period then please contact us for a custom quote.
Damage waiver is a 10% charge on your rental that covers against any accidental damage (exc. Negligence) that may occur whilst the rental equipment is in your care. You are liable for the first £250 of any claim.
Damage waiver is compulsory unless you have your own insurance that covers photographic hire. We will need to see a copy of your policy before the rental starts so that we can remove the charge.
We normally require a security deposit to the retail value of the item. However, after successful ID verification and security checks, we may be able to substantially reduce it. The deposit is refunded on safe return of the equipment. Please see our account options page for more information.
Yes as long as the person collecting is the person that is leaving the deposit and they have their credit card present. Mail order rentals must be shipped to the billing address of the card being used for the deposit.
Yes, as long as we are shipping to the billing address of the card that is used for the deposit.
Yes we can deliver on a Saturday. Unfortunately we are unable to offer deliveries on a Sunday.
The courier will leave a card and you will be requested to arrange collection from their depot or re-arrange the delivery for another day.
We currently use APC, DPD, and Premier Dispatch as well as a few other courier services for shipping but delays do happen on occasions. We will do our best to sort out any delivery problems but we cannot be held liable for delays.
We would require confirmation by 1pm at the latest.
You can collect from store on Friday and return by 10am the following Monday for a 1 day rental charge. Thats 3 days for the price of 1!
If you wish us to ship your rental to you on an overnight courier then we charge a 2 day weekend rental rate and your equipment would be delivered on the Friday and collected on the Monday.
You will need to send us your booking enquiry by 10am for same day collections after 4pm and by 3pm for next day collections.
Unfortunately, we cannot offer this service, however, if you are in London or Manchester we can arrange a local courier to collect from you. Please ask for details and a quote.
We will refund the deposit as soon as all of the equipment and accessories are returned. Please note that the credit card services can take up to 4 working days to clear the funds back to your account.
All of our equipment is tested before each rental. If on the odd occasion, a problem does arise, we will do our best to get you a replacement as soon as possible. Should you find a fault please let us know straight away.
We do charge for late returns, however, if you have a problem getting the kit back to us then please call us as soon as possible.
This varies depending on the store. Please see the Locations Section for store opening hours.
020 7383 5127
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